faq

Frequently asked questions

Are the products cruelty-free?


Yes. All our products are cruelty free and are not tested on animals.




Are the products vegan?


Yes our body butters, carrier oils and essential oil products are all vegan.




Do you ship internationally?


Yes! We ship to most countries.
EU: Shipping costs for EU will depend on the weight of the item and can range from £10 - £15 depending on the region
US: Shipping costs for US will depend on the weight of the item and can range from £15 - £20 depending on the region
Rest of World: Shipping costs for Rest of teh World will depend on the weight of the item and can range from £15 - £25 depending on the region
Please be aware that customs duties may also apply and will be charged to you by your national tax authorities when the products arrive. Note: orders to the US under $800 do not currently incur customs duties.




Cancellation of order?


If you wish to cancel your order, you can do so prior to the order being shipped. You can get in touch with uu via our Contact Us page. We will cancel the order and refund your money within 24-48 business hours. If the order has been processed and shipped – we will not be able to cancel the order, but you can return the order upon receipt by following our returns policy.





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